Privacy Policy

1. Introduction

Org Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to the Org Care brand counter weighing scales.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Business name and address
• Weighing scale requirements and specifications
• Purchase and service history
• Payment and billing information
• Marketing communication preferences

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device type and operating system

3. How We Use Your Information

We use the collected information for the following purposes:

• Manufacturing and delivering weighing scale products
• Processing orders, transactions, and service requests
• Providing calibration and maintenance services
• Communicating about products, services, promotions, and updates
• Improving our website, products, and services
• Providing technical support and customer service
• Complying with legal obligations and industry standards
• Sending marketing communications (with your consent)

4. Marketing Communications

With your explicit consent, we may send you marketing and promotional messages via:

• Email communications about new products and services
• WhatsApp messages regarding offers and updates
• SMS notifications for special promotions
• Product catalogs and technical information

You can opt-out of these communications at any time by contacting us or using the unsubscribe options provided in our messages.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our manufacturing and delivery operations
• With technical partners for calibration and maintenance services
• When required by law, regulatory authorities, or legal process
• To protect our rights, property, and prevent fraud
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encryption, and access controls. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records. This typically includes:

• Customer information: Duration of business relationship plus 7 years
• Transaction records: As required by applicable laws
• Marketing preferences: Until you opt-out or request deletion
• Service records: As required for warranty and support purposes

8. Your Rights

You have the right to:

• Access your personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your personal information
• Opt-out of marketing communications at any time
• Withdraw consent for data processing
• Request a copy of your data in a portable format

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and collect information about your usage patterns. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites, including suppliers and partners. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Business Information

If you provide us with business-related information for commercial purchases, we treat this information with the same level of care and protection as personal information.

13. International Data Transfers

Your information may be transferred to and processed in locations outside of your country of residence. We ensure appropriate safeguards are in place for such transfers.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

16. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.