1. Overview
This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations for services provided by SIYOL AUTOMOBILES under the Reddy Anna brand. We are committed to providing fair and transparent policies for all our customers.
2. Vehicle Sales
2.1 Cancellation Policy
- Vehicle sales cancellations must be requested within 24 hours of purchase agreement
- Cancellation requests must be made in writing to contact@siyolautomobiles.shop
- Vehicle must be returned in the same condition as delivered
- Mileage restrictions apply (maximum 100 km from delivery)
2.2 Refund Policy for Vehicle Sales
- Full refund available within 24 hours if vehicle is returned in original condition
- Refund processing time: 7-10 business days
- Refund will be processed to the original payment method
- Administrative fees may apply (up to 2% of purchase price)
3. Service Appointments
3.1 Cancellation Policy
- Service appointments can be cancelled up to 24 hours in advance without penalty
- Cancellations within 24 hours may incur a cancellation fee
- No-show appointments will be charged 50% of the service fee
- Emergency cancellations will be considered on a case-by-case basis
3.2 Refund Policy for Services
- Service refunds are available if work has not commenced
- Partial refunds may be available for incomplete services
- Refund requests must be made within 7 days of service completion
- Quality issues will be addressed through re-service rather than refund
4. Parts and Accessories
4.1 Return Policy
- Unused parts and accessories can be returned within 30 days of purchase
- Items must be in original packaging with receipt
- Custom or special-order items are non-returnable
- Used or installed parts cannot be returned
4.2 Refund Policy for Parts
- Full refund for unused parts returned within 30 days
- Refund processing time: 5-7 business days
- Restocking fee may apply (up to 15% of item value)
- Defective parts will be replaced or refunded at no additional cost
5. Insurance and Financing
5.1 Cancellation Policy
- Insurance cancellations are subject to provider terms and conditions
- Financing cancellations must be requested before vehicle delivery
- Processing fees may apply for cancellations
- Refund amounts depend on services already rendered
6. Refund Processing
6.1 Processing Time
- Vehicle sales: 7-10 business days
- Services: 5-7 business days
- Parts and accessories: 3-5 business days
- Insurance/Financing: As per provider terms
6.2 Refund Methods
- Refunds will be processed to the original payment method
- Bank transfers may take additional processing time
- Cash refunds are available for cash purchases only
- Credit card refunds will appear on your next statement
7. Non-Refundable Items
The following items and services are generally non-refundable:
- Custom modifications and installations
- Special-order vehicles and parts
- Services already completed
- Administrative and processing fees
- Extended warranties (subject to provider terms)
8. Exceptions and Special Circumstances
8.1 Defective Products
- Manufacturing defects will be covered under warranty
- Defective parts will be replaced at no cost
- Service issues will be resolved through re-service
8.2 Force Majeure
- Natural disasters and unforeseen circumstances
- Government regulations and restrictions
- Acts of God and emergency situations
9. How to Request a Refund or Cancellation
9.1 Contact Methods
- Email: contact@siyolautomobiles.shop
- Phone: +91 9950747921
- In-person: Visit our showroom
9.2 Required Information
- Order/service number
- Customer name and contact information
- Reason for refund/cancellation
- Supporting documentation (receipts, photos, etc.)
10. Dispute Resolution
If you are not satisfied with our refund or cancellation decision:
- Contact our customer service team
- Request escalation to management
- Provide additional documentation if needed
- We will review and respond within 5 business days
11. Policy Updates
This policy may be updated from time to time. Changes will be posted on our website and will be effective immediately. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For questions about refunds and cancellations, please contact us: