Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations for products and services provided by Org Care under the Org Care brand. We are committed to providing fair and transparent policies for all our customers while maintaining the quality and integrity of our counter weighing scale manufacturing business.

2. Product Sales - Counter Weighing Scales

2.1 Cancellation Policy for Product Orders

• Standard Products: Orders can be cancelled within 24 hours of placement without any penalty
• Custom Products: Custom or made-to-order weighing scales can be cancelled before production begins. A cancellation fee of 20% may apply after production has commenced
• Bulk Orders: Bulk order cancellations must be requested within 48 hours of order confirmation
• All cancellation requests must be made in writing via email to contact@siyolautomobiles.shop
• Cancellations are not accepted once the product has been shipped

2.2 Refund Policy for Product Sales

• Standard Products: Full refund available if product is returned within 7 days of delivery in unused, original condition with all packaging and documentation
• Defective Products: Full refund or replacement provided for manufacturing defects reported within 15 days of delivery
• Damaged in Transit: Full refund or replacement if product is damaged during shipping, must be reported within 48 hours of delivery
• Custom Products: Custom-manufactured weighing scales are non-refundable unless defective
• Refund processing time: 7-14 business days from the date of receiving returned product
• Refund will be processed to the original payment method
• Shipping charges are non-refundable except in cases of defective or damaged products

2.3 Return Conditions

• Product must be unused and in original condition
• All original packaging, manuals, and accessories must be included
• Calibration seals must be intact (if applicable)
• Original invoice or proof of purchase must be provided
• Customer is responsible for return shipping costs unless product is defective
• Prior authorization must be obtained before returning any product

3. Calibration and Maintenance Services

3.1 Cancellation Policy for Services

• Service appointments can be cancelled up to 48 hours in advance without penalty
• Cancellations within 48 hours may incur a cancellation fee of 25% of the service charge
• No-show appointments will be charged 50% of the scheduled service fee
• Emergency cancellations will be considered on a case-by-case basis
• Rescheduling is allowed without penalty if requested 48 hours in advance

3.2 Refund Policy for Services

• Full refund available if service is cancelled before technician is dispatched
• No refund available once service work has commenced
• If service cannot be completed due to our fault, partial or full refund will be provided based on work completed
• Quality issues will be addressed through re-service at no additional cost
• Service refund requests must be made within 7 days of service completion
• Refund processing time: 7-10 business days

4. Spare Parts and Accessories

4.1 Return Policy for Parts

• Unused spare parts and accessories can be returned within 15 days of purchase
• Items must be in original packaging with all documentation
• Opened or used parts cannot be returned unless defective
• Special-order or custom parts are non-returnable
• Electronic components are non-returnable once packaging is opened

4.2 Refund Policy for Parts

• Full refund for unused parts returned within 15 days
• Restocking fee of 10% may apply for non-defective returns
• Defective parts will be replaced or refunded at no additional cost
• Refund processing time: 5-7 business days
• Return shipping costs are the responsibility of the customer unless part is defective

5. Installation Services

5.1 Cancellation Policy

• Installation appointments can be cancelled up to 72 hours in advance
• Cancellations within 72 hours will incur a 30% cancellation fee
• If installation team has already reached the site, full installation charges apply

5.2 Refund Policy

• Full refund if installation cannot be completed due to our error or equipment fault
• No refund if installation cannot be completed due to inadequate site preparation or customer requirements not met
• Re-installation will be provided free of charge if installation is faulty

6. Refund Processing

6.1 Processing Timeline

• Product returns: 7-14 business days after receiving returned product
• Service refunds: 7-10 business days
• Parts returns: 5-7 business days
• Order cancellations: 5-7 business days

6.2 Refund Methods

• Refunds will be processed to the original payment method
• Bank transfer refunds may take 3-5 additional business days
• For cash purchases, refunds can be issued via bank transfer or cheque
• Processing fees and transaction charges are non-refundable

6.3 Refund Amounts

• Product price minus applicable restocking fees (if any)
• Shipping and handling charges are non-refundable unless product is defective
• Installation charges are refundable only if installation was not performed
• Calibration fees are non-refundable once service is completed

7. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom-manufactured weighing scales designed to customer specifications
• Calibration services already performed
• Completed installation services
• Maintenance services already rendered
• Custom modifications to standard products
• Software licenses and digital products
• Consultation fees
• Training services already provided
• Administrative and processing fees
• Extended warranty services (subject to separate terms)

8. Warranty and Defective Products

8.1 Warranty Coverage

• Manufacturing defects are covered under our standard warranty
• Warranty period varies by product and is specified in purchase documentation
• Defective products will be repaired, replaced, or refunded at our discretion
• Warranty claims must be made within the warranty period

8.2 Defect Reporting

• Manufacturing defects must be reported within 15 days of delivery
• Provide photographs and detailed description of the defect
• Product may need to be inspected by our technical team
• We reserve the right to verify claimed defects before processing refunds

9. Exceptions and Special Circumstances

9.1 Force Majeure Events

In case of force majeure events, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics)
• Government restrictions or lockdowns
• Acts of war or terrorism
• Supplier or logistics disruptions

We will work with customers to find mutually acceptable solutions, which may include order modifications, rescheduling, or refunds.

9.2 Incorrect Orders

• If we deliver incorrect product, we will arrange exchange or full refund
• Customer must report incorrect orders within 48 hours of delivery
• We will bear all return and re-shipping costs

10. How to Request a Refund or Cancellation

10.1 Step-by-Step Process

1. Contact us via email, phone, or in person
2. Provide order number and reason for refund/cancellation
3. Wait for refund authorization number (RAN)
4. Return product (if applicable) with RAN clearly marked
5. Receive confirmation of receipt and refund processing
6. Refund will be processed within specified timeline

10.2 Contact Methods

• Email: contact@siyolautomobiles.shop
• Phone: +91 7427485923
• In-person: Visit our facility during business hours
• Written request: Mail to our registered address

10.3 Required Information

• Order number or invoice number
• Customer name and contact information
• Product model/serial number (if applicable)
• Detailed reason for refund or cancellation
• Supporting documentation (receipts, photographs, etc.)
• Preferred refund method
• Bank account details (for bank transfer refunds)

11. Dispute Resolution

If you are not satisfied with our refund or cancellation decision:

• Contact our customer service team with your concerns
• Request escalation to senior management if needed
• Provide additional documentation or evidence to support your claim
• We will review your case thoroughly and respond within 5 business days
• If still unresolved, we are open to mediation or arbitration as per our Terms & Conditions

12. Exchange Policy

• Exchanges are available for defective products or incorrect orders
• Exchange must be requested within the return period
• Product must meet all return conditions
• Exchange for different model may require price adjustment
• Subject to product availability

13. Store Credit

• In certain cases, store credit may be offered as an alternative to refund
• Store credit is valid for 12 months from issue date
• Can be used for any products or services
• Non-transferable and cannot be redeemed for cash

14. Policy Updates

This Refund & Cancellation Policy may be updated from time to time to reflect changes in our practices, legal requirements, or business needs. Changes will be posted on our website with an updated "Last updated" date. Material changes will be communicated to customers via email where applicable. Continued use of our products and services after policy updates constitutes acceptance of the revised policy.

15. Legal Compliance

This policy complies with applicable Indian consumer protection laws and regulations. Your statutory rights are not affected by this policy. In case of any conflict between this policy and applicable law, the law shall prevail.

16. Contact Information

For questions about refunds and cancellations, or to initiate a return, please contact us:

17. Acknowledgment

By purchasing products or services from Org Care, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.